Shipping policy
Golden's Estore
(Operated by Golden Security Trading Co.)
CR No: 1010510698
VAT No: 311299500900003
Website: https://goldensstore.com
Email: goldens.estore.ksa@gmail.com
Phone: +966-508886904
Business Address:
Shaikh Salman bin Hamad Al Khalifah
Sitheen Street, Al-Malaz District
Riyadh 12831, Saudi Arabia
PO Box: 26960
1. Order Processing Time
All orders are processed within 1–3 business days (Saturday to Thursday).
Orders are not processed or shipped on Fridays or public holidays.
2. Delivery Timeframe
For orders within Saudi Arabia:
- Estimated delivery: 3–7 business days
- Total delivery time (processing + shipping): 4–10 business days
Delivery timelines are estimates and may vary due to external factors.
3. Delays & Consumer Rights
If your order is delayed beyond 15 days from the confirmed delivery date, you may request:
- Order cancellation
- Full refund
This does not apply in cases of force majeure (e.g., natural disasters, customs delays, courier disruptions).
4. Delay Notification
If any delay occurs, we will inform you promptly via email or phone.
5. Shipping Costs & Pricing
All prices displayed at checkout include:
- Product cost
- Applicable taxes
- Shipping charges (if any)
You will receive an invoice (electronic) confirming:
- Total amount paid
- Delivery details
6. Shipment Confirmation & Tracking
Once your order is shipped, you will receive:
- Shipping confirmation email
- Tracking number
7. Risk & Delivery Responsibility
- Risk transfers to the customer once the order is successfully delivered
- Ensure accurate address details to avoid delivery issues
- يؤدي اختيار تحديد إلى تحديث كامل للصفحة.