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Return & Refund Policy – Golden's Estore

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:
goldens.estore.ksa@gmail.com

Returns must be sent to the following address:

Golden's Estore
Shaikh Salman bin Hamad Al Khalifah
Sitheen Street, Al-Malaz District
Riyadh 12831, Saudi Arabia
PO Box: 26960

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

Important: Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get a replacement is to return the original item. Once your return is accepted, you can place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must be unused, in original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

  • Banks and payment providers may take additional time to process refunds
  • If more than 15 business days have passed after approval, contact us at:
    goldens.estore.ksa@gmail.com